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Letter

Band 5+: You have just bought a new mobile phone from a website on the internet. When was delivered, the phone was faulty. Write a letter to the company. In the letter: introduce yourself explain the situation state what action you want to be taken

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Dear Sir or Madam,

I am writing this letter to express my dissatisfaction with your delivery services.

I am John Smith, from 24 Green Street, London. I am a longtime customer of your shop and I often shop online and purchased many accessories, such as earphones, charges, and other things. I was so happy with your service. Therefore, I bought a new mobile phone through your website, Meehso.

I would like to more explain, It is Radmee 11 pro and the latest brand. Last Monday, I bought mobile phone for twenty thousand rupees, including delivery. I received the percal on Wednesday from delivery the boy, when I open it,I saw my phone is little cracked on the corner. Then I felt really disappointed.

I was wondering that if you please could replace the mobile phone or if you do not do this, then I want to you refund money from your company. I hope you will consider this.

I am looking forward to your positive response.

Yours faithfully,

John Smith.

Word Count: 170

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Overall Band Score

5.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

phone: 4

delivery: 3

mobile: 3

Try using synonyms for the above words

Task Response

6.5

The letter adequately addresses all parts of the task. However, the structure could be improved for clarity and impact.

Coherence & Cohesion

5.5

The letter's message is mostly understandable, but the flow is disrupted by grammatical errors and some unclear phrasing. Improved sentence structure and paragraphing would enhance coherence.

Lexical Resource

The vocabulary used is appropriate, but the range could be expanded. More precise and sophisticated language would improve the overall impression.

Grammatical Range & Accuracy

Grammatical errors are present and affect the overall clarity and fluency of the letter. Significant improvement in grammar is needed to achieve a higher score.

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