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Letter

Band 4+: You recently took a taxi to the airport, and the driver took a longer route than necessary, resulting in a much higher fare. Write a letter to the taxi company complaining about the driver's behavior. You should include details about: - The details of the journey, including the date, time, and route taken - How the driver's actions affected you financially and in terms of time - What resolution you are seeking from the taxi company

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Note: Both the topic and the answer were created by one of our users.

Respected Sir,

My name is John Mac. I am writing this letter to inform you about the inconvenience happened during most recent booked trip from your taxi company. This incident happened on August 25, as my trip was booked under my company’s name Infosys as it was a business trip. Ride was booked from airport to hotel around 6:00am.

My company always book cab from your company as it is always on-time and has best convenient experience. But this time when I was traveling, Driver was more than 30 minutes delayed and was refusing to carry more luggage then on bag. Additionally asking me for money for those extra luggage. This has never been with me nor any of my colleagues. I know taxi driver are friendly in nature and they love to talk with passengers but when I told my driver I’m on call with my boss, he ignored keep on annoying me. In trip of 30-40 min from airport to hotel. He keep me distracting and keep on questioning me why I did not allowed other passengers from airport, as I said him it is private ride and against companies policies. At end, when I ask for name, he started abusing and forcing to talk my luggage as quickly as possible. I have noted cab number here is the details. Taxi no 80, black sedan, Honda Civic.

I hope you take proper action towards this incident, as of now my company has decided not to do business with your company until we hear any updates. After taken appropriate action I can convince my boss to bring back same relationship as before.

Thank you

Your goodwiller

John

Word Count: 278

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Overall Band Score

4.5
(+/- 0.5)
Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.
Grammar Mistakes: N/A
Vocabulary Repetition:
company: 5
booked: 3
airport: 3
driver: 3
luggage: 3
Try using synonyms for the above words

Task Response

7
The letter addresses all three bullet points: it states the purpose and feelings, explains the incident, and requests action. The tone is appropriate and the content is relevant. However, there are some lapses in clarity and detail. For example, the date and time are mentioned, but the specific location (city) is missing. The request for action is somewhat vague; it would be stronger to specify a desired outcome, such as a formal apology, compensation, or confirmation of disciplinary measures. Additionally, some phrasing is awkward (e.g., 'inconvenience happened during most recent booked trip') and there are minor grammatical errors. To improve, ensure the letter is more concise and clearly states what you want the company to do in response to your complaint.

Coherence & Cohesion

4
The letter is generally easy to follow, but there are some issues with paragraphing and logical flow. The first paragraph introduces the purpose and background, but the second paragraph mixes several incidents without clear separation. The final paragraph could be more clearly linked to the request for action. Consider using clear topic sentences for each paragraph and linking words to improve the flow.

Lexical Resource

4
The vocabulary is adequate for the task, but there are some inaccuracies and informal expressions (e.g., 'goodwiller', 'keep on annoying me'). The range of vocabulary is limited, and some phrases are not natural (e.g., 'best convenient experience'). To improve, use more precise and formal language, and avoid colloquialisms. For example, 'I am writing to express my dissatisfaction' and 'I request that you take appropriate action'.

Grammatical Range & Accuracy

3
There are numerous grammatical errors and punctuation issues that affect clarity. Examples include: 'inconvenience happened' (should be 'inconvenience that happened'), 'more luggage then on bag' (should be 'more than one bag'), 'asking me for money' (should be 'asked me for money'), 'He keep me distracting' (should be 'He kept distracting me'), and 'when I ask for name' (should be 'when I asked for his name'). The letter also lacks consistent use of past tense. To improve, review basic grammar rules, especially verb tenses and subject-verb agreement, and proofread carefully.

Answers On The Same Topic:

You recently took a taxi to the airport, and the driver took a longer route than necessary, resulting in a much higher fare. Write a letter to the taxi company complaining about the driver’s behavior. You should include details about: – The details of the journey, including the date, time, and route taken – How the driver’s actions affected you financially and in terms of time – What resolution you are seeking from the taxi company

Dear taxi company manager, My name is Nazanin Khosravi, who recently took a trip with your taxi company. I’m writing to explain my experience with your taxi driver. I complained to the company, but no one has responded to me. So, I made a decision to write this email and explain it again. Last week, […]

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Dear Sir/Madam, I am writing to express my dissatisfaction with the service I have received from your taxi company both during my ride and in dealing with my subsequent complaint. Last Thursday (3rd of March), I took one of your taxis to go to an important business meeting in the city. Although the driver said […]

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You recently took a taxi to the airport, and the driver took a longer route than necessary, resulting in a much higher fare. Write a letter to the taxi company complaining about the driver’s behavior. You should include details about: – The details of the journey, including the date, time, and route taken – How the driver’s actions affected you financially and in terms of time – What resolution you are seeking from the taxi company

Dear Sir/Madam, I am writing because no one has replied to my previous complaint. To be honest, I am very disappointed, as I feel that your company does not care about its customers. When I took a trip with your company, I expected to receive a premium service, including a polite and respectful driver. However, […]

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