Letter

Band 7+: You recently took a taxi to the airport, and the driver took a longer route than necessary, resulting in a much higher fare. Write a letter to the taxi company complaining about the driver's behavior. You should include details about: - The details of the journey, including the date, time, and route taken - How the driver's actions affected you financially and in terms of time - What resolution you are seeking from the taxi company

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Dear taxi company manager,

My name is Nazanin Khosravi, who recently took a trip with your taxi company.

I’m writing to explain my experience with your taxi driver. I complained to the company, but no one has responded to me. So, I made a decision to write this email and explain it again.

Last week, I took a trip with your taxi company. Your taxi driver had an unacceptable and inappropriate attitude. Although I mentioned to him that I do not prefer to speak with him and his behavior is bothering me, he tried to continue this matter. This attitude made me overwhelmed and frustrated, to the point that I felt emotionally abused. Finally, it had a strong effect on my workload, and I could not concentrate on my projects.

Therefore, I strongly recommend you train your staff and review your policy, especially all policies that are related to human rights and ethics. In addition, please review my complain and respond to me as soon as possible you can.

Thank you for your time and prompt attention.

Best regards,

Nazanin.

Word Count: 180

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

company: 3

Try using synonyms for the above words

Task Response

The letter covers all three required points: it states the purpose and feelings, explains what happened, and requests action. The tone is appropriate and the structure is clear. However, there are some omissions and lapses in detail and clarity. For example, the description of the driver's behavior is vague ('unacceptable and inappropriate attitude') and could be more specific to strengthen the complaint. Additionally, the request for action is somewhat general; it would be more effective to clearly state a desired outcome, such as a formal apology, compensation, or confirmation of disciplinary action. The letter also contains minor grammatical and phrasing issues (e.g., 'I do not prefer to speak with him' could be 'I did not want to speak with him', and 'review my complain' should be 'review my complaint'). To improve, provide concrete details of the incident, make the requested action more explicit, and proofread for grammar and word choice.

Coherence & Cohesion

The letter is logically organized with a clear introduction, body, and conclusion. The purpose is stated upfront, and the sequence of events is easy to follow. However, the flow could be improved by using more cohesive devices to link ideas smoothly. For example, the transition from the introduction to the explanation of the incident could be smoother. Additionally, the final request could be more clearly separated from the recommendation. Consider using phrases like 'Furthermore' or 'In addition' to enhance cohesion.

Lexical Resource

The vocabulary used is appropriate and generally accurate, with some good choices such as 'unacceptable and inappropriate attitude' and 'emotionally abused.' However, there is room for more sophisticated and varied language. For instance, instead of 'I made a decision to write this email,' you could say 'I have decided to write this email.' Also, 'review my complain' should be 'review my complaint.' Using more precise and formal expressions would elevate the lexical range.

Grammatical Range & Accuracy

There are several grammatical errors and awkward phrasings that affect clarity. For example, 'who recently took a trip' should be 'who recently took a trip with your company' (the relative clause is slightly off). 'I do not prefer to speak with him' is awkward; it would be better as 'I did not want to speak with him.' 'This attitude made me overwhelmed' should be 'This attitude overwhelmed me.' 'as soon as possible you can' should be 'as soon as possible.' Additionally, the sentence 'Finally, it had a strong effect on my workload' could be rephrased for better flow. Improving these areas will enhance grammatical accuracy.

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Lexical Resource

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You missed your friend's engagement party due to an emergency. Write a letter to your friend. In your letter: apologise and explain why you couldn't come; mention how you felt about missing it; offer to meet soon or make it up.

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