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Letter

Band 9: You recently took a taxi to the airport, and the driver took a longer route than necessary, resulting in a much higher fare. Write a letter to the taxi company complaining about the driver's behavior. You should include details about: - The details of the journey, including the date, time, and route taken - How the driver's actions affected you financially and in terms of time - What resolution you are seeking from the taxi company

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Dear Sir/Madam,

I am writing because no one has replied to my previous complaint. To be honest, I am very disappointed, as I feel that your company does not care about its customers.

When I took a trip with your company, I expected to receive a premium service, including a polite and respectful driver. However, my experience was completely different. The driver got lost on the way, which caused me to arrive late at my destination. To make matters worse, he started driving much faster than the other cars in an attempt to make up for the lost time, putting my safety at risk. I also recorded part of the journey as evidence of what happened.

I believe that your driver, John, who was driving the black Mercedes, should at least receive a formal warning from the manager. In addition, I would appreciate it if you could investigate this incident carefully to ensure that it does not happen again.

I hope you will reply within the next five days. If necessary, I am happy to send you the video I recorded during the journey. If you need any further information, please let me know.

Yours sincerely,

Lucas Verhagen

Word Count: 198

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Overall Band Score

9

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
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Grammar Mistakes: N/A

Vocabulary Repetition:

driver: 3

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Task Response

9

The letter fully addresses all parts of the task. The purpose of writing is clearly stated, the feelings of disappointment are expressed, the specific details of the incident (getting lost and speeding) are well-explained, and the requested actions (a formal warning and an investigation) are clearly defined. The tone is appropriately formal and consistent throughout. No improvements are necessary as the response is comprehensive and well-structured.

Coherence & Cohesion

9

The letter is exceptionally well-organized. The progression of ideas is logical, moving from the reason for writing to the specific details of the incident, and finally to the requested resolution. Paragraphing is used effectively to separate different aspects of the complaint, making the message effortless to follow.

Lexical Resource

9

The vocabulary used is precise, natural, and appropriate for a formal letter of complaint. Phrases such as 'premium service', 'putting my safety at risk', and 'investigate this incident carefully' demonstrate a high level of lexical control and sophistication.

Grammatical Range & Accuracy

9

The grammatical structures are varied and used with full flexibility. The writer successfully employs complex sentences and conditional structures (e.g., 'I would appreciate it if you could...') without any errors. Punctuation is accurate throughout the text.

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You recently took a taxi to the airport, and the driver took a longer route than necessary, resulting in a much higher fare. Write a letter to the taxi company complaining about the driver’s behavior. You should include details about: – The details of the journey, including the date, time, and route taken – How the driver’s actions affected you financially and in terms of time – What resolution you are seeking from the taxi company

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