Band 5+: You missed an international flight due to a problem at the airport. • Write a letter to the airline. In your letter: • Describe what happened that caused you to miss your flight • Explain how missing your flight impacted you • Clearly state what you would like the airline to do Write at least 150 words. You do NOT need to write any addresses. Begin your letter as follows: Dear Sir or Madam,

Dear Sir/ Madam,

I am writing this letter to express my dissatisfaction about your company as I missed my international flight two days ago.

I want to inform you that I missed my flight from India to Canada because of negligence of your staff. Your staff did not allowed me to to go to the departure area as they had not provided me my boarding pass as they were already overbooked the tickets of my airline and when I visited check in desk they told me that your flight has been cancelled as the airline was already full. I was really disappointed at that time.

As a result, I had to suffer from the huge loss as I had paid huge amount for that ticket. Also, I was travelling to Canada for my studies and my course was started on the next day and because of your carelessness, I had to face loss in my studies as well.

As a resolution to this problem, I would appreciate if you provide me refund for my previous ticket and issue me another ticket as soon as possible as my studies has already been commenced.

I look forward to hearing from you soon.

Yours faithfully

Kamaljeet Kaur