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Letter

Band 5+: You ordered a product online and it was delivered in poor condition, with defects and missing parts. Write a letter to the company's customer service department complaining about your order. You should include details about: - what product you ordered and the issues you encountered upon delivery - how this affected your plans or needs - what resolution you expect from the company regarding this situation.

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Dear Sir / Ma’am,

I am articulating this letter to express my dissatifaction from the product that I puchased from your Website.I recently ordered a Camera from your Site that is worth $2500 Dollars, but when i recieved the delivery yesterday , I saw that the camera lens was already broken ,and the battery charger was also missing.

Because I am a Professional Photographer, so I ordered this Camera for my next week project for which I am going in different Countries. This Camera is very crucial for this Overseas trip.As I would not be able to perform my job without this camera, and I do not have any other compatible camera for this Project because I do need a high resolution camera to fulfil the needs.

I would appreciate you if you would provide me a replacement camera or the refund before next week, so that I can purchase another camera and would be able to get it ready before the trip

Thank you for your understanding

Your Regards,

Jaskaran Singh

Word Count: 172

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

camera: 9

would: 4

Try using synonyms for the above words

Task Response

6.5

The letter adequately addresses all parts of the task, providing sufficient detail on the product, issues, impact, and desired resolution. However, some aspects could be more clearly explained for better impact.

Coherence & Cohesion

The letter's message is mostly understandable. However, the flow could be improved with better sentence structure and paragraphing to enhance clarity and readability. The numerous grammatical errors negatively impact the overall coherence.

Lexical Resource

4.5

The vocabulary used is appropriate for the context, but the range could be expanded for a more sophisticated expression. Some word choices could be more precise and natural-sounding.

Grammatical Range & Accuracy

3.5

The letter contains several grammatical errors that affect the overall clarity and accuracy. Improving grammatical accuracy and range is crucial for better communication.

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Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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