Dear customer service department,
I am writing to formally express my dissatisfaction with a recent order i placed through yourr online shop. My order number is 3245321 which I submitted on 12 September 2025.
Unfortunately, the item was delivered ten days later than promised, arriving only on 22 September 2025, despite the website clearly starting that delivery would take no more than 5 – 7 days. When I finally received the paecel, I was extremly disappointed to find that the product was damaged. The packaging was torn, the speaker’ s surface was scratched, and several accessories that were supposed to be included were missing.
This experience has caused considerable inconvenience, particularly because I had intended to give the item as a birthday present. Given the delay and the unssatisfactory condition of the product, I expect either a full refund or an immediate replacement at no addtional cost. I would also appreciate a refund of the shipping fee compensation for the inconvenience caused
I kindly request that you rectify this issue promptly and provide me with confirmation of your proposed solution within the next seven days. I trust that you will take the necessary steps to ensure such problems do not occur again.
yours faithfully,
Trang