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Letter

Band 4+: You ordered a product online but it was delivered in poor condition and is not functioning as expected. Write a letter to the company's customer service department complaining about the issue. You should include details about: - what product you ordered and what problems you experienced with it - how this issue has affected your plans or needs - what resolution you are seeking from the company.

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Note: Both the topic and the answer were created by one of our users.

Dear Sir,

I received the product that I bought from your company yesterday. It was a music player but when I tried to opened the delivery box, I saw it has already opened due to poor delivering. Because of this, the product had been damaged too. I tried to press to the player’s button but it didn’t move even a bit. I guess it stucks while the delivering process. So I couldn’t use it. I am deeply disappointed to experience such a thing so I want to return this immediately. I hope you will be careful next time.

Yours faithfully,

Rose

Word Count: 101

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
A2 - Upper Beginner
Consider using more varied and advanced words.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter addresses the task but lacks detail in explaining the impact on the user's plans and the specific resolution sought. The letter falls short of the required 150 words.

Coherence & Cohesion

The message is understandable but lacks a smooth flow. Improvements in sentence structure and paragraphing would enhance coherence.

Lexical Resource

The vocabulary is adequate but limited. A wider range of vocabulary and more precise word choices would improve the letter's quality.

Grammatical Range & Accuracy

3.5

Grammatical errors and inaccuracies affect the overall clarity and fluency. Improving grammatical accuracy is crucial.

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Dear John I hope you’re doing well! I am writing to apologize for missing the meeting last time That day i had prepared for meeting and leaved the house in the morning i was heading to the place that we had to meet together i was coming to the place by using public transportation while […]

Band 4+

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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