Letter

Band 7+: You ordered an item from an online shop three weeks ago. The shop said you would get the item two days later but you have not received it yet. Last week you sent an email about the situation to the shop, but you did not receive a reply. Write a letter to the manager. In your letter explain the situation complain about the bad service ask for immediate delivery of your order or your money back

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Note: Both the topic and the answer were created by one of our users.

Dear Sir or Madam,

I am writing this letter to express my dissatisfaction regarding the customer service provided by the online shop. I purchased a cabin bag on December 15, 2025. The estimated delivery of the bag was December 17, 2025; however, my package was not delivered and delayed by three days. For assistance, I tried to inform the whole situation through an email, yet there was no response from the staff.

While purchasing the bag, I used to receive prompt email responses, which is no longer the case. Evidently, this shows that the services provided by the online store are unreliable. Nevertheless, if a solution is not provided, it would be difficult for me to consider purchasing from the store in future.

Hence, I would request you to escalate the situation and investigate the tracking of my order. If found, I would appreciate it if you could expedite the delivery of the item ordered. Otherwise, I would request a full refund for my purchase.

Thank you for your assistance and I look forward for a prompt response.

Yours faithfully,

Nonna Lia

Word Count: 182

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Overall Band Score

7.5

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

would: 4

provided: 3

Try using synonyms for the above words

Task Response

The letter appropriately addresses all requirements of the task, clearly explaining the situation, complaining about the poor service, and requesting a solution. The tone is suitable for a formal letter. While the content is relevant and sufficient, there's room to enhance the impact of the complaints and requests through more specific language and stronger expressions of dissatisfaction. For example, elaborating on the inconvenience caused by the delayed delivery could strengthen the complaint. Also, consider using more direct language when requesting a refund to ensure clarity.

Coherence & Cohesion

The letter is generally well-organized and easy to follow. The progression of ideas is logical, and the paragraphing is appropriate. However, using more varied cohesive devices could further enhance the flow and connection between sentences and paragraphs.

Lexical Resource

The letter demonstrates a good range of vocabulary, and the word choices are generally appropriate. To further enhance the lexical resource, consider incorporating more specific or nuanced vocabulary related to customer service and online shopping.

Grammatical Range & Accuracy

The letter demonstrates a good command of grammar with a variety of sentence structures. While generally accurate, there are a few minor errors. Reviewing and correcting these small errors would further improve the grammatical accuracy.

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