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Letter

Band 6+: You ordered an item from an online shop three weeks ago. The shop said you would get the item two days later but you have not received it yet. Last week you sent an email about the situation to the shop, but you did not receive a reply. Write a letter to the manager. In your letter explain the situation complain about the bad service ask for immediate delivery of your order or your money back

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Note: Both the topic and the answer were created by one of our users.

Dear Sir,

I am writing this letter to inquire about phone cases I ordered from your shop online, which i have not yet received.

Almost three weeks ago, I happened to see an advertisement of beautiful phone covers on social media by your shop, which clearly stated that it would be delivered in 2-5 days after placing the order, but it’s been more than 20 days days, and I have not received it.

Additionally, upon waiting for two weeks, I emailed on the given mail on your website regarding my issue with details and order number, but I have not gotten a reply back, which was the least expected thing. This is not professional behaviour.

Lastly, I am not sure if I will get a response for this email or not, but I would appreciate either to receive my order, which I do not even remeber now how it appaered or else, I would request my money back, which is around 50 dollars.

I am waiting for your prompt response, and ecpect a better service this time.

Yours Sincerely,

Jhon Smith

Word Count: 181

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Overall Band Score

6
(+/- 0.5)
Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.
Grammar Mistakes: N/A
Vocabulary Repetition:
which: 5
would: 3
order: 3
Try using synonyms for the above words

Task Response

8
The letter appropriately addresses all parts of the task, clearly explaining the situation, complaining about the service, and requesting action. The tone is suitable for a formal letter. To improve, ensure consistent accuracy in grammar and word choice. For example, 'remember' is misspelled and 'phone cases' should be 'a phone case' or 'phone cases'. Also, avoid informal phrases like 'which I do not even remember now how it appeared'.

Coherence & Cohesion

5
The letter is generally coherent, but the organization could be improved for better flow. Consider grouping related ideas together more explicitly. For example, you could dedicate one paragraph to explaining the initial order and expected delivery, another to the lack of response to your email, and a final paragraph to your desired resolution. Using clearer topic sentences at the beginning of each paragraph would also help guide the reader.

Lexical Resource

5
The vocabulary is adequate for the task, but there's room for improvement in using more precise and varied language. For instance, instead of 'beautiful phone covers,' you could use more descriptive terms like 'eye-catching' or 'uniquely designed' phone cases. Also, try to avoid repeating words like 'received' too frequently; synonyms like 'obtained' or 'gotten' could add variety.

Grammatical Range & Accuracy

5
The letter contains several grammatical errors that affect clarity. Pay close attention to subject-verb agreement, correct tense usage, and proper punctuation. For example, 'it's been more than 20 days days' should be corrected to 'it has been more than 20 days'. Also, ensure that your sentences are structured correctly to avoid awkward phrasing. Proofreading carefully before submitting can help catch these errors.

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You ordered an item from an online shop three weeks ago. The shop said you would get the item two days later but you have not received it yet. Last week you sent an email about the situation to the shop, but you did not receive a reply. Write a letter to the manager. In your letter explain the situation complain about the bad service ask for immediate delivery of your order or your money back

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