Letter

Band 6+: You ordered an item from an online shop three weeks ago. The shop said you would get the item two days later but you have not received it yet. Last week you sent an email about the situation to the shop, but you did not receive a reply. Write a letter to the manager. In your letter explain the situation complain about the bad service ask for immediate delivery of your order or your money back

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I have been a satisfied customer of you online shop for about a year, and as you will see from your portal that I have previously purchased several items from your online site. However, this time I am writing this letter to express my dissatisfaction regarding the purchase of product SNK12234 placed through the internet on 12th october 2025.

Please allow me to explain the situation. While,I was scrolling through your onine shop page,a really stunning pair ear pods caught my attention and instantly I knew that I really needed this in my life. The web said that I will receive the product in 5 days at my address, so I made the purchase online immediately with my debit card.

However, I have still not received the product. When I contacted the customer service, I was told that I will have to wait for another two days for the delivery. It has been three days since I called the customer helpline and I have not still received my item. Yesterday I emailed the chief officer of the customer care to inform him about situation but unfortunately I did not get any prompt reply from him yet.

The experience was entirely unacceptable and inorder to avoid such ordeal in the future, I would like to request you to instantly deliver my package today or perhaps process a full refund of the amount paid.

If you would like to discuss this further, please contact me at you convenience. I hope we can settle this issue smoothly.

I will be eagerly waiting for your prompt response.

Yours faithfully,

Samadrita Taleb

Word Count: 267

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Overall Band Score

6.5

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

customer: 4

online: 3

product: 3

Try using synonyms for the above words

Task Response

The letter appropriately addresses all parts of the task, clearly explaining the situation, complaining about the service, and requesting action. The tone is suitable, and the letter is well-organized. To improve, ensure consistent use of formal language and proofread carefully for minor errors in grammar and spelling.

Coherence & Cohesion

The letter is generally coherent and logically organized, but there are some areas where the flow could be improved. In the first paragraph, consider directly stating the purpose of your letter earlier. In the second paragraph, the transition could be smoother. For example, you could start with 'On October 12th, 2025, I placed an order...' instead of 'While, I was scrolling...'. In the third paragraph, avoid starting multiple sentences with 'I'. Varying sentence structure will enhance readability. The final paragraph is clear in its request, but ensure the tone remains polite yet firm.

Lexical Resource

The vocabulary is adequate for the task, but there are opportunities to use more precise and varied language. For instance, instead of 'really stunning pair ear pods,' you could describe them more specifically (e.g., 'high-end noise-canceling earbuds'). Instead of 'chief officer of the customer care,' consider 'head of customer service' or 'customer service manager.' Using a wider range of vocabulary will make your letter more impactful.

Grammatical Range & Accuracy

The letter contains several grammatical errors that affect clarity. For example, in the first paragraph, 'you online shop' should be 'your online shop,' and 'portal that I have previously purchased' should be 'records that I have previously purchased.' In the second paragraph, 'onine' should be 'online,' and 'I will receive the product in 5 days at my address' should be 'I would receive the product in 5 days at my address.' In the third paragraph, 'I have not still received my item' should be 'I still have not received my item.' Correcting these errors will significantly improve the letter's grammatical accuracy.

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