Letter

Band 5+: You purchased a product online that arrived damaged. You contacted the company, and they sent a replacement, but the replacement also arrived damaged. Write a letter to the company apologizing for the need to complain again but explaining the situation. You should include: - Details of both damaged items. - Express your disappointment and inconvenience. - Suggest a solution that you find acceptable.

See all user-written answers on this topic

Skyrocket your IELTS band score by 1-2 points in under a month with our premium plan!

Note: Both the topic and the answer were created by one of our users.

Respected, Amazon Team,

I am writing to complain about the first iteme, that I have orderd it last week, then I recived it, and it was in a very bad condition, broken and not workin at all, later I called the customer services and they did apologise, and promised to resend another item instead of the broken one.

Few days later, I submitted the broken one, and I was so happy to recive the new one, unfortunately I found the new one also damaged, as a result I wanted to complain againest the company that produce such a bad and low quality, I kindly ask for the refund of my money, otherwise, in the future I will not deal with any of your online organisation.

Looking forward to hear back from you,

Best Regards,

Tayseer Nabil.

Word Count: 136

Check Your Answer On This Topic?

Check My Answer

Generate A Band-9 Sample Answer?

Generate A Sample

Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

broken: 3

Try using synonyms for the above words

Task Response

The letter addresses all the requirements of the task, including details of both damaged items, expressing disappointment, and suggesting a solution. There are some minor grammatical errors and awkward phrasing, but overall, the letter is clear and understandable. To improve, focus on using more precise language and varying sentence structure. The letter falls short of the required 150 words.

Coherence & Cohesion

The letter's organization is somewhat unclear, and the flow of information could be improved. Consider structuring your letter with a clear introduction stating the purpose, followed by paragraphs detailing the issues with each item, your disappointment, and finally, your suggested solution. Using more explicit transition words and phrases can help connect your ideas more smoothly.

Lexical Resource

The vocabulary used is basic and lacks the precision needed to effectively convey your dissatisfaction and the specifics of the damage. Try to incorporate more descriptive words to explain the condition of the items and the impact on you. For example, instead of 'very bad condition,' you could say 'severely damaged with visible cracks and non-functional components.'

Grammatical Range & Accuracy

The letter contains several grammatical errors that impede understanding. Focus on using correct verb tenses, subject-verb agreement, and proper sentence structure. For instance, 'I have orderd it last week' should be 'I ordered it last week.' Pay close attention to punctuation, especially commas and apostrophes, to enhance clarity.

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Other Topics:

Plans & Pricing

Free

Premium