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Letter

Band 6+: You recently bought a piece of equipment (e.g., a laptop, a washing machine, a bicycle) that has developed a fault. Write a letter to the company that sold it to you. In your letter: * Explain what the problem is. * Describe when and where you bought the item. * Say what you would like the company to do.

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Note: Both the topic and the answer were created by one of our users.

Dear Sir,

I am writing this letter to express my dissatisfaction regarding the laptop that i purchased on December 14th from your store.

Initially, It was working in an incredible condition during the first week, then i noticed issues while typing that some alphabets are missing in the words and consume my hours to fix my reports.

I purchased this laptop on December 14th from the best buy located in city central of Surrey on a boxing day sale. The sale was quite convincing that convinced me to upgrade my old laptop to new one.

Since the laptop is in it’s warranty period, I would like to obtain a new laptop as purchase policy states that any default in the equipment under 14 days would be replaced rather than being fixed.

It would be highly appreciated if you consider my request of replacing the laptop.

With regards,

Harmandeep Singh

Word Count: 149

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Overall Band Score

6
(+/- 0.5)
Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.
Grammar Mistakes: N/A
Vocabulary Repetition:
laptop: 5
would: 3
Try using synonyms for the above words

Task Response

8
The letter appropriately addresses all requirements of the task, clearly explaining the problem, purchase details, and desired action. The information is relevant and sufficient. To further enhance the response, consider adding specific details about the laptop model and warranty information. Also, while the tone is generally appropriate, adding a touch of politeness when requesting the replacement could be beneficial. The letter falls short of the required 150 words.

Coherence & Cohesion

5
The letter is generally coherent, but the organization could be improved. Consider grouping related ideas together more clearly. For example, the details about the purchase (date, location, and reason) could be presented in a single, concise paragraph. Also, ensure smooth transitions between paragraphs to maintain a logical flow.

Lexical Resource

5
The vocabulary is adequate for the task, but there's room for improvement in terms of precision and variety. For instance, instead of 'working in an incredible condition,' you could use more specific and descriptive language. Try to incorporate a wider range of vocabulary to express your points more effectively.

Grammatical Range & Accuracy

5
The letter contains grammatical errors that affect clarity. Pay close attention to subject-verb agreement, correct tense usage, and proper punctuation. For example, 'that i purchased' should be 'that I purchased,' and 'in it's warranty period' should be 'in its warranty period.' Proofread carefully to minimize these errors.

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