Letter

Band 4+: You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken. Write a letter to the shop manager. In your letter: • describe the problem with the equipment • explain what happened when you phoned the shop • say what you would like the manager to do Task 1 ( general)

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DEAR SIR OR MADAM,

I AM WRITING THIS LETTER TO INFORM YOU ABOUT THE EQUIPMENT I HAVE BEEN BOUGHT FOR THREE DAYS.I BUY A MICROWAVE OVEN BUT IT’S NOT WORKING WELL. I CONTACT WITH SHOP HELPLINE BUT THEY DID NOT RESPOND WELL.

THE PROBLEM IN MICROWAVE OVEN HIS TIMER.WHEN I PLACE FOOD IN IT AND SET TIMER HE DOES NOT RESPONSE WELL AND SOMETIMES, FOOD HAVE BURNED IN IT.

WHEN I CONTACT WITH THE SHOP STAFF FIRSTLY, THEY DID NOT LISTENED MY PROBLEM AND WHEN I ASK FOR HELP STAFF THEY JUST AGREE BUT NEVER GUIDE ME TO DEAL WITH IT . ALSO I ASK THEM FOR REPLACEMENT BUT THEY TALK WITH ME RUDELY.

I JUST WANT AWORKING EQUIPMENT AND I ALSO REQUEST FOR TAKING SOME ACTION AGAIST SHOP STAFF BEHAVIOUR. IT’S REALLY HELP FULL TO ME.

WAITING FOR YOUR KIND RESPONSE

YOUR’S

ASGHAR ALI

Word Count: 145

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Overall Band Score

4.5

(+/- 0.5)

Vocabulary Complexity:
A2 - Upper Beginner
Consider using more varied and advanced words.

Grammar Mistakes: N/A

Vocabulary Repetition:

staff: 3

Try using synonyms for the above words

Task Response

The letter addresses all three points mentioned in the task prompt - describing the problem with the equipment, explaining the interaction with the shop when contacted, and stating what action is desired from the manager. However, there are some issues with clarity and detail that could be improved. Make sure to provide more specific details about the equipment issue and the shop's response for a higher score. The letter falls short of the required 150 words.

Coherence & Cohesion

4.5

The letter is somewhat coherent and cohesive, but there are some issues with paragraphing and organization. Try to separate the information into clearer paragraphs to enhance the overall structure and readability. Additionally, consider using transition words to improve the flow between ideas.

Lexical Resource

4.5

There is a need for improvement in lexical resource. While the letter conveys the message, there are several grammatical errors and awkward phrasings that affect the overall quality of language use. Work on expanding your vocabulary and using more precise and accurate language to elevate the lexical resource.

Grammatical Range & Accuracy

3.5

There are noticeable grammatical errors throughout the letter, such as incorrect verb tenses, missing articles, and punctuation mistakes. To improve your score, focus on enhancing your grammatical accuracy by paying closer attention to sentence structures, verb forms, and punctuation.

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Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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