Band 6+: You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken. Write a letter to the shop manager. In your letter: • describe the problem with the equipment • explain what happened when you phoned the shop • say what you would like the manager to do Task 1 ( general)

Dear Sir or Madam,

I am writing as a disgruntled customer to relate to you my

disappointing experience with the purchase made at your store, coupled with the careless demeanour of your staff. Last week, I had bought a rather expensive UV water purifier at your store, which worked fine but for a day and no more. The very next day, its auto-cut function failed resulting in overflowing of the inlet chamber.

Upon noticing the flaw, I instantly rang your showroom wherein the cavalier attendant-in a very cursory fashion- told me that a serviceman would be sent to my registered address. However, to my annoyance, it has been three days since the call and no serviceman has bothered to show up.

Now, at the threshold of my patience, I write to you urging you to take action. I no longer wish to retain the defective purifier, especially after the callous treatment I’ve been meted with. So here I ask you to kindly send your personnel at the soonest to collect the purifier followed by the issuance of a refund of the paid amount.

Hope you will comply with my request and help resolve the matter at the earliest.

Yours faithfully,

Mohit Sehgal