Band 6+: You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken. Write a letter to the shop manager. In your letter: • describe the problem with the equipment • explain what happened when you phoned the shop • say what you would like the manager to do Task 1 ( general)

Dear Sir or Madam,

I am writing this letter to express my dissatisfaction with my recent purchase from your store and to seek a constant resolution for this issue.

On 25/7/2024, I bought a blender from your store. However, upon using it twice, I discovered it was not functioning as expected. In Particular, the blender does not start despite following the instruction manual. This has caused many inconveniences, as I rely on this equipment for daily cook.

When I initially contacted the shop on 28/7/2024, I spoke with the staff who assured me that the issue would be handled on time. However, despite this assurance, no action has been taken, and I have not received any notification about this matter anymore.

I kindly request that you replace the faulty item and provide a full refund at earliest convenience.

Thank you for your attention on this matter, and I look forward to hearing from you soon.

Yours sincerely,

Na.