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Letter

Band 8+: You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken. Write a letter to the shop manager. In your letter: • describe the problem with the equipment • explain what happened when you phoned the shop • say what you would like the manager to do Task 1 ( general)

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Note: Both the topic and the answer were created by one of our users.

Dear Sir or Madam,

My name is Arjun, and I am writing this letter to bring your attention to a problem I am experiencing. The new mixer that I purchased from your store on December 12th is not functioning. I have followed the user manuals for how to operate it, but it still does not work.

I called the store and provided all the necessary details, including the receipt and the date of purchase. I explained the issues I was facing, but they flatly refused to offer a repair or replacement, and did not provide a solution to my problems.

As a long-time and loyal customer, I kindly request that you personally look into this matter. This situation might have been avoided if I could have tested the mixer before taking it home. Since new purchases cannot be opened in the store, any issues with the product go unnoticed.

I urge you to consider changing this policy and to help resolve my issue as soon as possible, either through a repair or replacement of the mixer.

I look forward to receiving a positive reply.

Yours faithfully,

Arjunking forward for a positives reply.

Yours faithfully,

Arjun

Word Count: 195

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Overall Band Score

8.5

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

store: 3

Try using synonyms for the above words

Task Response

9

All parts of the task are appropriately addressed. The purpose of the letter is clear and the information is presented in a logical order.

Coherence & Cohesion

8

The letter is well-organized and easy to follow. The use of cohesive devices and paragraphing is effective in maintaining the flow of ideas. Minor improvements can be made to further enhance coherence.

Lexical Resource

8.5

The vocabulary used is wide-ranging, accurate, and appropriate for the context. The language demonstrates a sophisticated control of lexical features, making the letter sound natural and professional.

Grammatical Range & Accuracy

7.5

A good range of grammatical structures is used accurately and flexibly. While there are a few minor errors, they do not significantly affect the overall clarity and understanding of the letter. Further review and correction of these errors would enhance the grammatical accuracy.

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