Letter

Band 7+: You recently bought a product online that arrived damaged. Write a letter to the company you bought it from. You should include details about: - what product you bought - what damage it incurred during shipping - what resolution you are looking for

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Dear sir or madam,

I am writing to bring to your attention a recent purchase of furniture from yout establishment that has unfortunately proven to be defective

It was a dining table I purchased from your online site on 25th august. Upon unpacking the item, I noticed one of the legs was shorter than the others, causing the table wobble. Additionally, the surface had a visible crack running along one edge.

I immediately contacted your customer service team by phone and was advised to submit my complaint in writing. Although the representative acknowledged the issue and assured me someone would follow up, I have not received any response since.

As the product ie clearly defective and not fit for purpose. I would like the table to be replaced with one in perfect condition. Alternatively, I am happy to return it for a full refund. I also expect the return delivery costs to be covered by your store. I hope to receive a prompt resolution to this issue.

Yours faithfully

Gurpreet kaur

Word Count: 171

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
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Grammar Mistakes: N/A

Vocabulary Repetition:

table: 3

Try using synonyms for the above words

Task Response

The letter appropriately addresses all requirements of the task, providing relevant and sufficient information about the damaged product, the damage incurred, and the desired resolution. The tone is appropriately formal and the request is clearly stated. To improve, ensure that all details are accurate and specific, and that the tone remains consistently professional throughout the letter.

Coherence & Cohesion

The letter is well-organized and the message is easy to follow. The paragraphing is logical, and the progression of ideas is clear. To further enhance coherence, consider using a wider range of cohesive devices to link ideas more explicitly.

Lexical Resource

The vocabulary used is appropriate and generally accurate. There is room to enhance the range and sophistication of the vocabulary to express ideas more precisely. For example, instead of 'causing the table [to] wobble,' you could use a more descriptive phrase.

Grammatical Range & Accuracy

The letter demonstrates a good command of grammar with only minor errors. Pay attention to prepositions and articles for improved accuracy. For example, 'from yout establishment' should be 'from your establishment,' and 'As the product ie clearly defective' should be 'As the product is clearly defective.'

Band 7+: You recently bought a product online that arrived damaged. Write a letter to the company you bought it from. You should include details about: - what product you bought - what damage it incurred during shipping - what resolution you are looking for

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Other Topics:

You recently bought a piece of furniture (a dining table) from an online store. When it arrived, you found that it was damaged. Write a letter to the store manager. In your letter: explain what you bought and when it arrived; describe the damage; say what you want them to do about it.

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Other Topics:

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