Letter

Band 6+: You recently bought a product online that arrived damaged. You have tried contacting the company, but haven't received a response. Write a letter to the company. In your letter: - Describe the product you purchased and the damage it sustained. - Explain what steps you have already taken to resolve the issue. - Clearly state what you expect the company to do to rectify the situation.

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Dear Customer Service Manager,

I am writing to report a problem with a recent online order that I bought from your company. On September 12th, I purchased a playstation 5 from your website with order code “22K0034”. Unfortunately, when the package arrived yesterday, I discovered that the device is not working properly.

Although i tried to solve the problem with reading a manual books, the device still won’t turn on. I immediately sent an email to your support address on the day of delivery. I have also attempted to call your customer service number thrice, but there is no response.

I expect this situation to be rectified promtply. I would like you to arrange for a replacement playstation 5 to be sent me in working condition, along with a prepaid shipping label to return the damaged item. If a replacement is not possible, i would expect a full refunded for the cost of the product.

Sincerely,

Justin

Word Count: 157

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Overall Band Score

6.5

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter appropriately addresses all requirements of the task, providing relevant and sufficient information regarding the damaged product, steps taken, and desired resolution. The tone is suitably formal and the request is clearly articulated. To further enhance the response, consider adding specific details about the damage observed on the Playstation 5, and also include the dates and times of your call attempts.

Coherence & Cohesion

The letter is generally well-organized and easy to follow. The purpose of the letter is immediately clear, and each paragraph addresses a specific point outlined in the task. To improve coherence, consider using more varied cohesive devices to link ideas within and between paragraphs. For example, in the second paragraph, you could add a sentence summarizing the actions taken to resolve the issue before detailing each attempt. Also, ensure that the order of information presented is logical and flows smoothly.

Lexical Resource

The vocabulary used is appropriate and effectively conveys the message. To enhance the lexical resource, try incorporating more specific and varied vocabulary related to the product and the issue. For instance, instead of just saying 'not working properly,' you could describe the specific malfunction or error messages displayed. Also, consider using synonyms to avoid repetition of words like 'expect' and 'replacement.'

Grammatical Range & Accuracy

The letter demonstrates a good command of grammar, with only a few errors that do not significantly impede understanding. Pay attention to subject-verb agreement (e.g., 'I expect this situation to be rectified promptly' is grammatically correct, but consider rephrasing for a more natural tone). Also, ensure correct use of articles (e.g., 'a manual books' should be 'the manual'). Review and correct these minor errors to improve grammatical accuracy.

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Other Topics:

You are planning a weekend camping trip with your former classmates. Write a letter to invite them to join you. In your letter, you should mention: - the location and date of the trip - what activities you have planned - what they need to bring with them.

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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