Band 7: You recently bought something from a company on the internet. However, the company sent the wrong product and this caused a problem. Write a letter to the manager of the company. In your letter: - Say what you ordered - Describe what the company sent you and the problem this caused - Explain what you want the manager to do Begin your letter as follows: Dear Sir or Madam, (User-Written IELTS Writing Task 1 Sample)

Dear Sir or Madam,

I trust this letter finds you in good health.

I am reaching out to address an issue regarding my recent purchase of an Apple Watch on 15th February, 2024 from your website. I have well received the parcel as scheduled, but unfortunately, it’s not the model that I ordered. It’s the 120GB Apple Watch in navy colour while I wanted the 256GB in pink colour. This situation has caused a big concern as I bought it as a gift for my daughter in her 15th birthday next week.

To promptly resolve this matter, I am suggesting two potential solutions. Firstly, I kindly request a prompt reimbursement for the incorrect model, including any associated shipping costs. Alternatively, I would greatly appreciate the immediate replacement of the correct model, the 256GB Apple Watch in pink, by next Tuesday.

Please find enclosed to this letter the order confirmation and packing slip for your reference. I believe a swift resolution to this matter is crucial, and I trust your dedication to customer satisfaction will facilitate a prompt and satisfactory outcome.

Your faithfully,

Van Nguyen

Answers On The Same Topic:

See All

You recently visited a local restaurant. The service and food were poor. Write a letter to the restaurant manager. Include: What happened Why you were unhappy What you want them to do

Dear Sir or Madam, I am writing to express my dissatisfaction with the service I received at your restaurant last Saturday evening. My family and I had booked a table for 7 p.m. to celebrate my sister’s birthday. Unfortunately, the evening was disappointing from the beginning. Although the restaurant was not particularly crowded, we waited […]

Band 9

See All

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

Other Topics:

You have just spent a weekend staying at a hotel in London. When you get home, you find that you have left a bag at the hotel. Write to the hotel manager. In your letter, introduce yourself, describe the bag and its content that you left there, and explain what you want the manager to do about it.

You recently visited a local restaurant. The service and food were poor. Write a letter to the restaurant manager. Include: What happened Why you were unhappy What you want them to do

You have seen an advertisement for a job that you would like to apply for. Write a letter to the company. In your letter you should: - explain which job you are applying for - describe your relevant skills and experience - say when you are available to start work

You have seen an advertisement for a part-time job that you are interested in. Write a letter to the employer. In your letter: explain why you are writing; describe your relevant skills and experience; ask for more information about the job and suggest a time for an interview.

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

Other Topics:

Plans & Pricing

Free

Premium