Band 6+: You recently brought a product from a store that was faulty. Write a letter detailing what you brought, what the problem is and how you want the manager to resolve the problem

Dear Sir or Madam,

I bought a computer toy from your online store last week. My friend recommended your brand because he felt the toys in your shop that provide a high quality which is better than others. Due to this reason, I decided to buy this computer toy which includes a keyboard, a screen and a mini speaker.

However, when I received the parcel, I realized the delivered product was faulty. In addition, after I opened it, I noticed there was something missing. For instance, the keyboard lost three letters, and had no screen pen. Moreover, the screen was broken, and there was a huge stretch on a surface of the case.

I was disappointed about this quality. I can’t imagine how it happened. I don’t want to apply a refund since my daughter likes computer play very much. I would like to give her this toy as her birthday present next month. Could you exchange a new one for me, please?

If you have any questions, I am willing to discuss with you.

Best regards,

Ariel Hsieh