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Letter

Band 5+: You recently made an online purchase and the product was not the same as the description on the website Write an email to the website support department in about 150-200 words. Your email should do the following things • What you purchased and when. • Exactly how it is different from the website description • How you would like the company to fix the problem.

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Note: Both the topic and the answer were created by one of our users.

Dear Ikea Support Team,

The purpose of my writing today is to lodge a complaint on misleading product description in the website.

To begin with, my recent purchase of sofa on 5th August 2024 in your platform, hasn’t met the mentioned criteria, on top of that sofa had a minor damage at the time of delivery.

Given that in website it was shown that sofa is made with leather coating, but the furniture which I received has matt coating that to of cheap quality.

Overall, considering the above, given the aforementioned scenario, based on what I have provided you today, conclusively I suggest you to inspect the goods before they reach to the customer.

I am looking forward to seeing how my suggestions translate into prompt actions from your side. Your kind cooperation would be most appreciated. Furthermore, an open line of communication, from your side, in this case would greatly help out.

Sincerely,

Sam.

Word Count: 155

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

5.5

The letter adequately addresses the task, but could be more concise and direct in its communication.

Coherence & Cohesion

4.5

The letter lacks a clear and logical flow, with some sentences being unnecessarily long and complex. The use of phrases like 'to begin with' and 'given that' could be more concise.

Lexical Resource

The letter uses a range of vocabulary, but some choices are not the most appropriate for a formal complaint. The use of phrases like 'misleading product description' and 'cheap quality' could be more professional.

Grammatical Range & Accuracy

The letter contains several grammatical errors, which affect the overall clarity and fluency. The use of punctuation and sentence structure could be improved.

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