Band 6+: You recently missed a flight. You think this was the fault of the airlines. Write a letter to the airlines. In your letter - Explain why you believe the airlines was at fault - Describe the impact of this had on your journey - Say what you want the airlines to do.

Dear Sir or Madam,

I am writing regarding a flight I missed with your airline because I believe your staff’s negligence should be addressed.

I checked in to your Business Class lounge one hour before the departure, and the receptionist assured me that she would tell me when the aircraft was boarding. Unfortunately, despite being told of a delay of at least half an hour, it departed on time while I was still in the lounge.

When I went to the gate, I was shouted at by the gate staff for missing my flight, and threated to call the police and have me arrested. They removed my bag from the plan and escorted me out of the airport. I had to rebook my trip at great wxpense and missed an important meeting.

I recommend that you display accurate information on the screens n your facilities and train your team not to blame their errors on your customers. I accept that everyone can make mistakes, but law enforcement officers should only be called in extreme circumstances, not because your employees ca not admit they are wrong.

Yours faithfully,

Chris Pell