Allow me to introduce myself, my name is William and I am one of your airline’s customers. I am writing this letter to express my dissatisfaction with your travel services.
Firstly, I bought a flight from Jakarta to Bangkok that will depart today at 3 PM . Secondly, I had been already at the airport for check-in 3 hours before the departure. However, at your customer service booth, I was informed that the flight was cancelled and rescheduled for tomorrow at 3 PM. During the conversation, I checked all of my emails and do not have any information about the rescheduling.
Because of this issue, all of my business plans in Bangkok were ruined. Furthermore, this trip is of utmost importance and greatly impacted us. Despite being informed, your flight made changes near the departure time.
I kindly appreciate your assistance in resolving this issue by helping me get another flight with the same schedule. I would genuinely appreciate your prompt attention to this matter.
Yours sincerely,
William
