I am writing regarding to a flight that I missed with your airline because I believed that happened due to your staff’s negligence, and this issue should be addressed by the competent administration.
First, when I checked in to your Business Class Lounge one hour before the departure, and the receptionist told me the flight will be delayed for half an hour and assured me that I will be informed when the plane was boarding.
Unfortunately, despite being told of at least half an hour, it departured on time while I was still on the lounge. When I went to the gate I was ignored by the employee on the gate. Then I had to rebook my trip at great expense and missed an important meeting. Moreover, I have attached the boarding pass, and the flight number is S14 took off on nineteenth of June.
Thank you for your attention to this matter. Alternatively, another possibility would be to provide a refund or compensation for the flight. Nevertheless, I trust you will take the necessary steps to address this issue promptly.
your faithfully,
Noura.
