Dear Sir or Madam,
I am writing this letter to address an incident with your airline in which I missed my flight due to your staff’s mistake.
Last month, I booked a flight ticket to New York to attend my friend’s wedding. However, your airline check-in staff issued me the wrong boarding pass and I went to board a different flight. By the time they realised the error, my original flight was already took off. The reference number of my booking is AZ32620.
Furthermore, I had to rebook a flight to get to New York which costed me thrice the amount of my original flight ticket. Moreover, I had to sit near the toilets because all other seats were full. I had to constantly make room for other passengers, who were constantly using the toilets, making my travelling experience worse. Also I arrived late to my friend’s wedding and missed half of my friends’ wedding.
So, I want the airline to make up for the horrible experiences I had during the whole process. I expect you to award me with 100,000 reward points to my account which I believe will cover the dissatisfaction and financial loss I suffered from flying with your airline. Also please revise your airline staff’s training programs to prevent such cases from happening again.
Yours faithfully,
Jewel Johney