Band 6+: You recently missed flight. You think this was the fault of the airline. Write a letter to the airline. In your letter, Explain why you believe the airline was at fault Describe the impact this had on your journey Say what you want the airline to do Begin your letter as follows: Dear Sir or Madam

Dear Sir or Madam,

I am writing this letter to address an incident with your airline in which I missed my flight due to your staff’s mistake.

Last month, I booked a flight ticket to New York to attend my friend’s wedding. However, your airline check-in staff issued me the wrong boarding pass and I went to board a different flight. By the time they realised the error, my original flight was already took off. The reference number of my booking is AZ32620.

Furthermore, I had to rebook a flight to get to New York which costed me thrice the amount of my original flight ticket. Moreover, I had to sit near the toilets because all other seats were full. I had to constantly make room for other passengers, who were constantly using the toilets, making my travelling experience worse. Also I arrived late to my friend’s wedding and missed half of my friends’ wedding.

So, I want the airline to make up for the horrible experiences I had during the whole process. I expect you to award me with 100,000 reward points to my account which I believe will cover the dissatisfaction and financial loss I suffered from flying with your airline. Also please revise your airline staff’s training programs to prevent such cases from happening again.

Yours faithfully,

Jewel Johney