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Letter

Band 9: You recently ordered a mobile phone online but received a faulty one write a letter to the complaint department of the website Describe the product you purchased and mentions its defects explain the inconvenience it has caused you request a refund or a replacement asap

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Note: Both the topic and the answer were created by one of our users.

Dear Sir/Madam,

I am writing to bring to your attention an issue regarding a mobile phone I recently ordered from your website. I received the item on June 10th, but unfortunately, it is defective.

The product I purchased is a Samsung Galaxy S23 (128 GB, Phantom Black), Order ID #WX34251. Upon unboxing, I noticed several issues: the phone’s power button is unresponsive, the screen intermittently flickers, and the device heats up excessively even during minimal use. These defects make the phone almost unusable.

This situation has caused me significant inconvenience. I had ordered the phone specifically for work-related communication, and I am currently unable to perform essential tasks such as attending online meetings, accessing emails, or making business calls. Moreover, I had already transferred my data to this device, assuming it would function properly.

I kindly request that you either issue a full refund or send a replacement phone at your earliest convenience. I have attached photographs of the faulty device along with a copy of the receipt for your reference.

I look forward to your prompt resolution of this matter.

Yours faithfully,

Uday Ar

Word Count: 185

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Overall Band Score

9

(+/- 0.5)

Vocabulary Complexity:
C1 - Intricate
Strive to incorporate even richer and more precise language.

Grammar Mistakes: N/A

Vocabulary Repetition:

phone: 4

device: 3

Try using synonyms for the above words

Task Response

9

All parts of the task are successfully addressed. The letter is well-organized and easy to follow.

Coherence & Cohesion

9

The letter flows smoothly and logically. Paragraphing is excellent, and the connections between ideas are clear and natural.

Lexical Resource

9

The vocabulary is precise and sophisticated, demonstrating a wide range and excellent control.

Grammatical Range & Accuracy

9

The grammar is accurate and varied, showing a high level of proficiency.

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