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Letter

Band 9: You recently ordered a product online that arrived damaged and did not match the description on the website. Write a letter to the customer service team of the online store complaining about your order. You should include details about: - what product you ordered and the issues with it - how this has impacted your experience with their service - what resolution you are seeking from the company.

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Note: Both the topic and the answer were created by one of our users.

To the Customer Service Team,

I am writing to express my disappointment with a recent order I received from your online store. I ordered a wireless headset (Order #12345) that was advertised as new and in excellent condition. However, when the package arrived, the headset was damaged, and it does not match the description on your website. The ear cushions were torn, and the sound quality is very poor.

This has been a very frustrating experience and has made me lose trust in your service. I expected a quality product and a smooth transaction, but instead I received a defective item that I cannot use.

I am seeking a full refund or a replacement of the product as soon as possible. I am attaching a photo of the damaged item for your review. I hope you can resolve this matter quickly and help restore my confidence in your company.

Thank you for your attention to this issue. I look forward to your prompt reply.

Sincerely,

Word Count: 165

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

All parts of the task are successfully addressed. The letter is well-organized and easy to follow.

Coherence & Cohesion

The letter flows smoothly and logically. The ideas are connected effectively, and the paragraphs are well-structured.

Lexical Resource

The vocabulary is precise and sophisticated, demonstrating a wide range and natural use of language.

Grammatical Range & Accuracy

The grammar is accurate and varied, showing a high level of control and fluency.

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