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Letter

Band 5+: You recently ordered an item online, but when it arrived, it was damaged. Write a letter to the customer service department of the company. In your letter: • Explain what you ordered and when you placed the order. • Describe the issue with the item when it arrived. • State what you would like the company to do about it.

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Note: Both the topic and the answer were created by one of our users.

Dear Sir or Madam,

I am writing to express my dissatisfaction with one of my recent orders I have made online.

To be specific, I ordered an apple mobile device from your online digital gadget store’s website. Additionally, I added some screen protectors, as well as an extra charging cable in the virtual basket. I made this online order on Friday, 1st April 2025.

Unfortunately, I found my order delivered uncompleted. To my surprise, when I opened the package, I did not find my mobile phone inside it. Although, the package had all the additional items that I had asked for delivery.

To make it right, could you please check it more deeply what was happen with my order. Could you please quickly re-arrange the delivery of my cell phone to the same address because I really need this gadget as soon as possible.

I look forward to seeing a prompt response and a solution at your earliest convenience.

Yours Faithfully,

Jagjeet Singh

Word Count: 163

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Overall Band Score

5.5

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

order: 3

Try using synonyms for the above words

Task Response

6.5

The letter adequately addresses all parts of the task. However, the description of the problem could be more detailed and impactful.

Coherence & Cohesion

5.5

The letter is generally easy to follow, but some sentences lack conciseness and precision, impacting the overall flow. Improved sentence structure would enhance coherence.

Lexical Resource

The vocabulary used is appropriate for the context, but a wider range of vocabulary and more precise word choices would strengthen the letter's impact.

Grammatical Range & Accuracy

While the letter is understandable, there are several grammatical errors that affect the overall clarity and fluency. Improving grammatical accuracy is crucial for a higher score.

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Lexical Resource

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