Letter

Band 7+: You recently ordered some clothing from an online store. When the package arrived, you discovered that some items were missing and others were incorrect. Write a letter to the manager of the store. In your letter: explain what you ordered and what was wrong with the delivery; describe how this has affected you; say what you would like the manager to do.

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Dear sir,

I am writing to complain about an item I recently ordered from your online store.

Last week I ordered a red dress form your website in size 12. When I received my order, I was totally disappointed to discover that the size and colour were wrong. Your company sent me a yellow dress in size 15. This yellow dress is too large and the colour is far too bright for me to wear. The back zipper too is very large and didn’t match with the dress too.

I would like your company to replace the dress, or offer a refund. I also believe you should give me a large discount on my next order to make up for my disappointment. Especially sending the perfect size I ordered and the exact colour.

I hope you will resolve this issue promptly.

Looking forward to receiving my new dress.

Yours faithfully,

Miss Lynda.

Word Count: 152

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Overall Band Score

7.5

(+/- 0.5)

Vocabulary Complexity:
A2 - Upper Beginner
Consider using more varied and advanced words.

Grammar Mistakes: N/A

Vocabulary Repetition:

dress: 5

ordered: 3

large: 3

Try using synonyms for the above words

Task Response

The letter effectively addresses the task by clearly describing the ordered item (a red dress, size 12) and explaining the problem (received a yellow dress, size 15, with a faulty zipper). It also states the desired resolution (replacement or refund, plus a discount). The tone is appropriate and the letter is well-structured. Minor lapses include a typo ('form' instead of 'from') and a slightly awkward phrase ('didn't match with the dress too'). To achieve a higher score, ensure error-free writing and refine phrasing for clarity.

Coherence & Cohesion

The letter is logically organized with a clear introduction, body, and conclusion. The sequence of events is easy to follow, and the purpose of the letter is clear. However, the final sentence of the third paragraph ('Especially sending the perfect size I ordered and the exact colour.') is a fragment and disrupts the flow slightly. Consider integrating this idea into the previous sentence for smoother cohesion.

Lexical Resource

The vocabulary is appropriate and generally accurate, with some good choices such as 'totally disappointed' and 'resolve this issue promptly.' However, there is some repetition (e.g., 'dress' and 'too') and a few awkward phrases (e.g., 'didn't match with the dress too'). To improve, use a wider range of descriptive language and avoid overusing 'too'. Boost vocabulary complexity to elevate the overall score.

Grammatical Range & Accuracy

The letter demonstrates a good range of sentence structures, but there are several grammatical errors and awkward phrasings. For example, 'form' should be 'from', 'didn't match with the dress too' is redundant, and the sentence 'Especially sending the perfect size I ordered and the exact colour.' is a fragment. Additionally, the use of 'the back zipper too is very large' is awkward. Proofreading for these issues would improve accuracy.

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