Letter

Band 5+: You recently ordered some furniture online for your home. When the items arrived, you noticed several problems. Write a letter to the customer service department. In your letter: say when you placed the order describe the problems with the furniture explain what you would like the company to do Write at least 150 words.

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Dear Sir or Madam,

I am writing this email to kindly ask for the refund for the furniture I brought from you store couple week.

Firstly, The decided to buy a sofa for my new appartment I had move in and I had require to delivery by last week. The furniture suppose to arrive on Wenesday but the delivery is was delay. You delivery team keep postpose the drop of date twice till Monday this week.

Furthermore, during the move period one of your staff member accidently drop the sofa on the ground while they try to walk through the hallway. Once they moving it into the right spot and unpack the cover, It was damaged on the edge of the sofa and the colour was not correctly as it one I pick.

This caused inconvenience, as I could not use the product and the time I loss. It dit not meet my expectations.

I would appreciate it if you could provide a replacement or full refund to resolve this issue. I believe that would be fair solution cosideration the condition of the product.

Thank you for your attention, I look forward to hearing from you

Your sincerely,

Matt

Word Count: 199

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

delivery: 3

Try using synonyms for the above words

Task Response

The letter addresses all three bullet points required by the task: it mentions the item and arrival time, describes the damage and color issue, and requests a resolution. However, some information is slightly inconsistent or lacks clarity (for example, the request for a refund is mentioned in the opening, but then a replacement is also suggested later). To improve, ensure that the narrative flows logically and that all details are clearly articulated. While the task response is sufficient to meet the requirements, the clarity of the explanation regarding the delivery delays and the specific damage could be strengthened to provide a more professional and convincing complaint.

Coherence & Cohesion

The letter follows a logical structure by addressing each bullet point from the task. However, the flow is hindered by frequent grammatical errors and awkward phrasing. While you use transition words like 'Firstly', 'Furthermore', and 'I would appreciate it if', the connection between ideas is sometimes disrupted by sentence structure issues. To improve, focus on using cohesive devices more naturally and ensuring that each sentence clearly leads into the next without confusing the reader.

Lexical Resource

The vocabulary used is sufficient to convey the basic meaning, but there are several spelling errors (e.g., 'appartment', 'Wenesday', 'cosideration') and incorrect word choices (e.g., 'brought' instead of 'bought', 'postpose' instead of 'postpone'). To reach a higher band, aim for a wider range of precise vocabulary and ensure that spelling is accurate. Using more formal synonyms for common words would also enhance the professional tone required for a complaint letter.

Grammatical Range & Accuracy

Grammar is the weakest area in this response. There are frequent errors in verb tenses (e.g., 'I had move in', 'the delivery is was delay', 'they try to walk'), subject-verb agreement, and sentence construction. These errors occasionally make it difficult to understand the exact sequence of events. I recommend practicing tense consistency (especially the difference between past simple and past perfect) and reviewing sentence structures to ensure they are complete and grammatically sound.

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