Letter

Band 4+: You recently ordered some furniture online for your home. When the items arrived, you noticed several problems. Write a letter to the customer service department. In your letter: say when you placed the order describe the problems with the furniture explain what you would like the company to do Write at least 150 words.

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Dear IKEA,

This is to inform you about the King size bed that I ordered online, delievered late and broken.

Me and my wife were planning to order a new Bed for our apartment, we were happy and placed an order online. The shipment date was 3 days back, yet we received it today with parts missing and corners damaged. Moreover, we didnot expect the poor service by your company. Inaddition, the delivery driver was not cooperating in a way to receiving any feedback comments from us.

I have shared my bad experiences with your company, we need a solution for that. Firstly I need your team to visit us as soon as possible, take the furniture back, deliever a new furniture or give our full repayment. However, Ikea is among the best companies in the world and yet very dissappointed with our order.

I really want you to take prompt action. I look forward to it hearing from you.

Best regards,

Zain Ul Islam

Word Count: 165

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Overall Band Score

4.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter adequately addresses all parts of the task, describing the order, explaining the problem, and suggesting solutions. There are some minor issues with tone and clarity, and some grammatical errors, but overall the message is clear. To improve, focus on maintaining a consistently professional tone and proofreading for grammatical accuracy.

Coherence & Cohesion

The letter's organization is somewhat unclear, and the flow of ideas could be improved. Consider using more explicit transition words and phrases to connect your ideas and create a smoother, more logical progression. For example, use phrases like 'Furthermore,' 'In addition to,' or 'As a result' to link related points. Also, ensure each paragraph focuses on a single main idea to enhance clarity.

Lexical Resource

The vocabulary used is generally adequate for the task, but there's room for improvement in terms of precision and variety. Try to incorporate more specific and descriptive words to convey your message more effectively. For instance, instead of saying 'corners damaged,' you could describe the damage in more detail, such as 'corners were chipped and splintered.' Also, avoid informal language and maintain a professional tone throughout the letter.

Grammatical Range & Accuracy

The letter contains several grammatical errors that affect clarity and readability. Pay close attention to verb tense consistency, subject-verb agreement, and correct use of articles and prepositions. For example, 'delievered' should be 'delivered,' and 'didnot' should be 'did not.' Proofread carefully to identify and correct these errors. Also, vary your sentence structure to improve the overall flow and sophistication of your writing.

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Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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