Letter

Band 7+: You recently ordered some furniture online for your home. When the items arrived, you noticed several problems. Write a letter to the customer service department. In your letter: say when you placed the order describe the problems with the furniture explain what you would like the company to do Write at least 150 words.

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Dear Sir or Madam,

I am writing to express my concern regarding the furniture that I recently received from your company. I ordered a tea table online and received the item yesterday. Upon unpacking, I discovered that it was different in color from what I ordered, and there were several scratches on the surface of the table.

This has created an unsatisfactory appearance in my living room, as the color of this table did not match the décor of my living room. In addition, the scratches looked odd and negatively affected the overall appearance of the room. As a result, it is unsuitable for use.

Therefore, I would appreciate it if you could arrange an immediate replacement for the table. I also hope that you will improve your quality control process to prevent similar inconveniences in the future.

I thank you for your understanding and look forward to your prompt response.

Yours faithfully,

Md. Manir Hossain

Word Count: 156

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Overall Band Score

7.5

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

table: 3

Try using synonyms for the above words

Task Response

The letter appropriately addresses all parts of the task, clearly describing the problem with the furniture, explaining the impact it had, and stating the desired action. The content is relevant and sufficiently detailed. To further enhance the response, consider adding more specific details about the original order (e.g., order number, date of purchase) and being more specific about the desired resolution (e.g., requesting a refund if a replacement isn't possible).

Coherence & Cohesion

The letter is well-organized and easy to follow. The paragraphing is logical, with a clear introduction, body, and conclusion. Transitions between sentences and paragraphs are generally smooth, contributing to the overall coherence of the letter. To further enhance coherence, consider varying the sentence structure and using a wider range of cohesive devices to connect ideas more subtly.

Lexical Resource

The letter demonstrates a good range of vocabulary, appropriate for the task. The language used is generally accurate and effective in conveying the message. To improve lexical resource, try incorporating more specific and descriptive vocabulary related to furniture and customer service. For example, instead of 'several scratches,' you could describe the scratches in more detail (e.g., 'deep, noticeable scratches').

Grammatical Range & Accuracy

The letter demonstrates a strong command of grammar with only minor errors. Sentence structures are varied and generally accurate. Punctuation is used correctly throughout the letter. To further enhance grammatical range and accuracy, pay attention to minor details such as article usage and verb tense consistency. Proofreading carefully can help identify and correct these minor errors.

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