Band 7+: You recently purchased a kitchen appliance online, but it was delivered late and damaged. Write a letter to the store manager to complain about the issue. In your letter: - describe what item you purchased and what the problems were, - explain how the late and damaged delivery affected you, - state what you would like the store to do to resolve the problem.

Dear Sir or Madam,

I hope this letter finds you well. I am writing to express my dissatisfaction with a recent purchase—a cooker I bought from Uzum Market.

First of all, I am a loyal customer who regularly shops at your online store. On April 20th, I ordered a cooker that I had been wanting for a long time. Although it worked well at first, I noticed that it was broken just two days later. While I was preparing a cake, something went wrong—I noticed an unusual smell, and I believe the cooker became damaged.

In addition to the cooker being faulty, I was also disappointed with the delivery service. Although I ordered it on April 20th, it was delivered 10 days later, and the mirror of the cooker was already damaged upon arrival.

Although I was very excited about this purchase and had high expectations, I am dissatisfied with the quality and service. I would be grateful if you could either replace the cooker or allow me to exchange it for a refrigerator from your store.

I look forward to hearing from you soon.

Yours faithfully, Zebiniso Raximberdiyeva