Band 8+: You recently purchased a new appliance from a local store, but it stopped working shortly after you started using it. Write a letter to the store manager to complain about the faulty appliance. You should include details about: - the model and when you purchased it - describe the issue and when it occurred - what you would like the store to do to resolve the problem.

Dear Sir or Madam,

On the 22nd of March this year, I published a washing machine from your store on Blackburn Road (model #552, sold under a two-year general purpose warranty). Since then, I have used the washing machine only twice, but it has now broken down, and I believe it to be beyond fixing. In particular, the lint trap seems to be totally broken. I suspect that it broke at the end of my second use cycle, as I heard a sharp cracking sound, and now the machine refuses to even turn on.

I would appreciate if the store could send a technician to examine this defect. Naturally, if this is not possible, I would like either a full refund, as promised by the warranty, or an equivalent exchange for another washing machine. Please let me know at your earliest opportunity which option is preferable to you.Yours sincerely,

Dave