Band 9: You recently purchased a new appliance from a local store, but it stopped working shortly after you started using it. Write a letter to the store manager to complain about the faulty appliance. You should include details about: - the model and when you purchased it - describe the issue and when it occurred - what you would like the store to do to resolve the problem.

Dear Sir or Madam,

I am writing to express my dissatisfaction with a household appliance I recently purchased from your store. On March 30th, I bought a microwave oven (Model XZ-120) from your Hoan Kiem branch. Unfortunately, the product has not functioned properly since I began using it.

Within just a few days of purchase, the microwave started to experience multiple issues. It frequently fails to heat food evenly, and on several occasions, it has stopped working entirely during operation. Additionally, there is an unusual noise coming from inside the appliance, which raises concerns about its safety and overall quality.

Given that the product is still under warranty, I find this situation unacceptable. I would like to request either a full replacement or a complete refund, in accordance with your store’s return policy. I would appreciate it if this matter could be resolved promptly to avoid further inconvenience.

I have retained the receipt and warranty card and am ready to provide them upon request. I look forward to your prompt response and a satisfactory resolution.

Yours faithfully,

Hien Nguyen