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Letter

Band 8+: You recently purchased a new appliance from a local store, but it stopped working shortly after you started using it. Write a letter to the store manager to complain about the faulty appliance. You should include details about: - the model and when you purchased it - describe the issue and when it occurred - what you would like the store to do to resolve the problem.

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Note: Both the topic and the answer were created by one of our users.

am writing to inform you about a problem with an electronic appliance I bought from your store. On 10th February 2026, I purchased a Samsung microwave oven (model MW700) from your downtown branch.

The microwave stopped working after only three days. At first, it could not heat food properly, and now it does not turn on at all. I followed all the instructions carefully, so I believe the appliance is faulty.

I would like to ask for either a replacement microwave or a full refund. I have attached a copy of the receipt for your reference.

Thank you for your attention, and I hope this problem can be solved soon.

Yours faithfully,

Batyr Khan

Word Count: 114

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

microwave: 3

Try using synonyms for the above words

Task Response

The letter appropriately satisfies the requirements of the task. It clearly explains the situation, provides necessary details about the purchase and the problem, and states the desired resolution. The tone is polite and professional. The letter falls short of the required 150 words.

Coherence & Cohesion

The letter presents a clear and logical flow of information, making it easy to follow. The paragraphing is well-managed, contributing to the overall coherence.

Lexical Resource

The letter demonstrates a strong command of vocabulary, using precise and appropriate language to describe the situation and desired resolution. The vocabulary is natural and sophisticated.

Grammatical Range & Accuracy

The letter exhibits excellent grammatical accuracy and demonstrates a wide range of structures with full flexibility and control. Punctuation is used appropriately throughout.

Answers On The Same Topic:

You recently purchased a new appliance from a local store, but it stopped working shortly after you started using it. Write a letter to the store manager to complain about the faulty appliance. You should include details about: – the model and when you purchased it – describe the issue and when it occurred – what you would like the store to do to resolve the problem.

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Band 8+

You recently purchased a new appliance from a local store, but it stopped working shortly after you started using it. Write a letter to the store manager to complain about the faulty appliance. You should include details about: – the model and when you purchased it – describe the issue and when it occurred – what you would like the store to do to resolve the problem.

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Band 9

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Band 7+

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Band 9

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