Band 9: You recently purchased a new appliance from a local store, but it stopped working shortly after you started using it. Write a letter to the store manager to complain about the faulty appliance. You should include details about: - the model and when you purchased it - describe the issue and when it occurred - what you would like the store to do to resolve the problem.

To Whom It May Concern,

My name is Ketty Kitty, and I purchased a washing machine from you on March 10th. The order number is 10052026. The store location is 11-2, Cambridge Main Street, Cambridge.

Since its delivery, the machine has not been functioning as expected. Initially, it was very noisy, but over time, it developed a minor leak and began to move from its position. We are apprehensive about turning it on, as my husband is concerned that it may damage our water pipes and cause a flood.

According to the insurance document, the warranty period is 18 months. Therefore, we would like to request the assistance of a plumber or discuss a potential replacement for the washing machine as soon as possible. We have a significant family event coming up this June, and we will need a functioning machine.

I hope to hear from you very soon so you can assist us with this serious issue.

Yours sincerely,

Ketty K.