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Letter

Band 4+: You recently purchased a product online that arrived damaged. Write a letter to the customer service department of the online store complaining about the damaged product. You should include details about: - the product you purchased and when you purchased it - the damage to the product and how it affects its use - what action you expect the company to take to resolve the issue.

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Note: Both the topic and the answer were created by one of our users.

Dear Sir,

I currently purchase a product from your online store by seeing their pics. But when i buy them from credit card and then also pay your full delivery charges for that product.

When my product arrive me and i opened them after recieving i found them in damage conditiion. But yourt company that product is very daily life essential material for multipurpose. I don’t know how it damaged may be form resouce or may be in during transfering them form your store to me. So by using this damge product i cannot evaluate my working by using them.

Now i am expecting from company that there will be given in your site that damaged product can be claimed. So i requested you sir by this letter that kindly claim my product and i need.

I think you may complete my wish as per your company policy. I shall be very thankful to your this act of kindness.

Word Count: 159

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Overall Band Score

4
(+/- 0.5)
Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.
Grammar Mistakes: N/A
Vocabulary Repetition:
product: 6
company: 3
Try using synonyms for the above words

Task Response

4
The letter attempts to address the task but contains significant issues that affect its clarity and effectiveness. The language used is often unclear and contains grammatical errors, making it difficult to understand the specific details of the complaint. The letter lacks specific information about the product purchased, the exact date of purchase, and a clear description of the damage. To improve, focus on providing precise details, using correct grammar and sentence structure, and clearly stating the desired resolution.

Coherence & Cohesion

4
The letter's organization is somewhat unclear, and the progression of ideas is difficult to follow. Consider structuring your letter with a clear introduction stating the purpose, followed by paragraphs detailing the product, the damage, and your desired resolution. Using cohesive devices (e.g., 'therefore,' 'however,' 'in addition') can help link your ideas more smoothly.

Lexical Resource

4
The vocabulary used is basic and sometimes inaccurate ('pics,' 'damage conditiion,' 'daily life essential material'). Try to use more precise and varied vocabulary to describe the product and the damage. For example, instead of 'damage conditiion,' you could say 'damaged condition' or 'defective state.' Expanding your vocabulary will help you express your ideas more clearly and effectively.

Grammatical Range & Accuracy

3
The letter contains frequent grammatical errors, including incorrect verb tenses ('I currently purchase'), subject-verb agreement issues ('my product arrive me'), and incorrect word usage ('form resouce'). Focus on using correct verb tenses, ensuring subject-verb agreement, and using articles (a, an, the) correctly. Review basic grammar rules and practice writing simple sentences before attempting more complex structures.

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