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Letter

Band 4+: You recently purchased a product online that arrived damaged and is not functioning properly. Write a letter to the company's customer service department complaining about the product. You should include details about: - the specific product you purchased and when you bought it - the nature of the damage and how it affects the product's functionality - what steps you expect the company to take to resolve the issue.

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Note: Both the topic and the answer were created by one of our users.

Good morning, I’m your trusted customer. I write this letter for a reclame. On 18 May I have bought a new Ipad but when I opened the box I saw that the screen was completely broken. Naturally, I can’t use the touch screen and consequentialy the tablet is unusable.

The university is started and i can’t take notes, I’m very annoying, so I want solve this problem as soon as possible

I bought many of your product and this is the first time that I have found problems. I hope that you can replace my Ipad. I have made an assurance available for three years, the serial code of my product is 987684. Can I left the product in the same shop where I bought that.

Can I have a discount price for another purchase, I would buy the new earphones or the new pencil. How much does they cost?

See you soon

Word Count: 153

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Overall Band Score

4.5
(+/- 0.5)
Vocabulary Complexity:
A2 - Upper Beginner
Consider using more varied and advanced words.
Grammar Mistakes: N/A
Vocabulary Repetition:
bought: 3
product: 3
Try using synonyms for the above words

Task Response

6
The letter addresses the main points of the task, but there are some issues with clarity and relevance. The tone is not consistently professional, and some of the requests are not directly related to resolving the initial complaint. To improve, focus on maintaining a formal tone throughout the letter, clearly stating the problem and desired resolution, and avoiding irrelevant inquiries.

Coherence & Cohesion

4
The letter's organization is somewhat unclear, and the flow of ideas could be improved. Consider using more formal language and structuring the letter into distinct paragraphs, each addressing a specific point (e.g., introduction, details of the problem, requested action, closing). Transition words and phrases could also enhance the letter's coherence.

Lexical Resource

4
The vocabulary used is basic and lacks the precision needed for a formal complaint. For example, instead of 'reclame,' use 'complaint.' Instead of 'annoying,' use 'frustrated' or 'disappointed.' Expanding your vocabulary and using more specific terms will make your letter more effective. Boost vocabulary complexity to elevate the overall score.

Grammatical Range & Accuracy

4
The letter contains several grammatical errors that affect clarity. For example, 'I write this letter for a reclame' should be 'I am writing this letter to make a complaint.' 'The university is started' should be 'The university has started' or 'University classes have begun.' Pay attention to verb tense, subject-verb agreement, and correct article usage. Proofreading carefully will help reduce these errors.

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