Letter

Band 6+: You recently purchased a product online that arrived with significant defects, and you are very disappointed with the purchase. Write a letter to the customer service department of the online store explaining the issue. You should include: - details of the product and the order number - a description of the defects - what action you expect them to take.

See all user-written answers on this topic

Skyrocket your IELTS band score by 1-2 points in under a month with our premium plan!

Note: Both the topic and the answer were created by one of our users.

Dear sir or madam,

I am writing this letter to express my disappointment and register a formal complaint for receiving a defective portable speaker that I had ordered during the black friday sale from your website.

I had placed my order (Order ID 123456) on November 25th for a JBL Essential 425 bluetooth speaker. The description online stated that the battery life is 24 hours after a full charge. Upon receiving the speaker, I charged it for five hours as mentioned in the manual. I connected the bluetooth to my phone after unplugging from the charger. After using it for about 15 minutes, it notified for a low battery level. I replugged the charger and then was able to use the speaker. The battery is draining drastically when not plugged in which is completely in contrary of the 24 hour battery life feature.

I request you to replace this product as there are no company service centres near my place of residence. I am hoping that the necessary action will be taken as soon as possible.

Yours sincerely,

Craneel Macwan

Word Count: 180

Check Your Answer On This Topic?

Check My Answer

Generate A Band-9 Sample Answer?

Generate A Sample

Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

speaker: 4

battery: 4

after: 3

Try using synonyms for the above words

Task Response

The letter appropriately addresses all requirements of the task, providing relevant details about the defective product, order information, and the desired action. The description of the defect is clear, and the request for a replacement is reasonable. To further enhance the response, consider adding a specific timeframe for the expected action or suggesting an alternative solution if a replacement is not immediately possible.

Coherence & Cohesion

The letter is well-organized and the message is easy to follow. The paragraphing is effective. To improve cohesion, consider using a wider range of cohesive devices to link ideas more smoothly, especially when transitioning between the description of the problem and the requested action.

Lexical Resource

The vocabulary used is appropriate and generally accurate. To enhance the lexical resource, try incorporating more specific and varied vocabulary related to product defects and customer service interactions. For example, instead of 'draining drastically,' you could use 'depleting rapidly' or 'exhibiting accelerated battery drain.'

Grammatical Range & Accuracy

The letter demonstrates a good command of grammar, with only minor errors. Pay close attention to verb tense consistency and article usage. For example, 'it notified for a low battery level' could be improved to 'it notified me of a low battery level' or 'I received a low battery notification.' Reviewing and correcting these small errors will enhance the overall grammatical accuracy.

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Other Topics:

You missed a significant occasion that was organised by your employer. Write a letter to your boss. In your letter: express your regret for not being present and give the reason tell why you had to attend the other event tell how you will make up for the missed event Write at least 150 words.

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Other Topics:

Plans & Pricing

Free

Premium