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Letter

Band 4+: You recently purchased a ticket at a railway station but had a very unpleasant experience with the staff. Write a letter to the station manager to: Explain what happened and describe your experience. Describe how this experience affected you. Suggest how you think the situation could be improved.

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Note: Both the topic and the answer were created by one of our users.

Dear Sir,

I am writing this letter to express my dissatisfaction with service that I recently encountered at me to buy about the issue, who explained me that my ticket was not valid because of its improper print which made it impossible to scan for traveling. Further, I repurchased a new ticket beand compensation for the inconvenience. Moreover, please train your staff to improve customer service standards and ensure that machines work properly at all times. I believe you will consider my suggestion and will take immediate action to resolve this issue.

I look forward to your prompt response.

Kind Regards

Gurpreet Kaur

Word Count: 103

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Overall Band Score

4.5

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter adequately addresses the task, but lacks detail in explaining the experience and its impact. The suggestions for improvement are brief and could be more specific. The letter falls short of the required 150 words.

Coherence & Cohesion

The letter lacks clarity and flow. The sentences are not always well-connected, and the overall structure could be improved.

Lexical Resource

The vocabulary is adequate, but there are some instances of inaccurate or inappropriate word choices. The letter could benefit from a wider range of vocabulary.

Grammatical Range & Accuracy

There are several grammatical errors that affect the clarity and fluency of the letter. The use of punctuation and sentence structure could be improved.

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Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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