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Letter

Band 7+: You recently purchased an internet service for your house but you are not satisfied with it. You have complained to the customer helpdesk on the phone but no action has been taken. Write a letter to the manager of the company. In your letter: • Describe what is wrong with the service • Explain why you are not happy with the company's response • Say what action you want the manager to take

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Note: Both the topic and the answer were created by one of our users.

Dear Sir,

I am writing to express my dissatisfaction with the internet service I purchased from your company two weeks ago. The major issue I have experienced using the internet service is its lack of connectivity. It is always disconnecting especially when I’m in the middle of work and this is costing me time and money.

I have made efforts to contact the company’s technical support on several occasions, however, the representatives are yet to offer any tangible solution to resolve the issue. The last attendant insisted that the problem is not from your end but mine. I find this very unprofessional despite your policy that promised to offer assistance in such cases.

I would like to request that the company should rectify the problem with the internet connectivity as soon as possible and notify me of this effect. I would also advise that you review your customer service standards and policies to help maintain a good standing between you and your customers.

I look forward to your prompt response to my letter.

Yours faithfully,

Dami Rhodes

Word Count: 177

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Overall Band Score

7.5

(+/- 0.5)

Vocabulary Complexity:
C1 - Intricate
Strive to incorporate even richer and more precise language.

Grammar Mistakes: N/A

Vocabulary Repetition:

internet: 3

service: 3

Try using synonyms for the above words

Task Response

8

The letter adequately addresses all parts of the task. The issues with the service are clearly described, the reasons for dissatisfaction are explained, and a clear course of action is requested. Minor improvements could enhance the clarity and impact.

Coherence & Cohesion

7

The letter is generally well-organized and easy to follow. The flow of ideas is logical, and paragraphs are used effectively. Minor improvements in sentence structure and transitions would enhance the overall coherence and cohesion.

Lexical Resource

7.5

A range of vocabulary is used accurately and appropriately. The language is clear and precise. More sophisticated vocabulary could be incorporated to enhance the overall lexical range.

Grammatical Range & Accuracy

6.5

The letter demonstrates a good range of grammatical structures. While mostly accurate, a few minor grammatical errors affect the overall fluency. Improving grammatical accuracy will enhance the overall score.

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