Letter

Band 5+: You recently received a package from an online retailer. However, when you opened it, you discovered that some of the items were missing, and one item was damaged. Write a letter to the customer service department. In your letter, you should include: - An apology for the inconvenience - Details about the missing and damaged items - What resolution you are hoping for.

See all user-written answers on this topic

Skyrocket your IELTS band score by 1-2 points in under a month with our premium plan!

Note: Both the topic and the answer were created by one of our users.

Dear Jhon,

I hope this letter find you in good spirits. I am writting to express my dissatisfaction about an online order i placed from your store. I ordered a sofa bed on 12th Febuary from your store at surrey location.

I sincerely apologize of any inconvinience my letter may cause. I know, you are a very busy person and have a tight scheldule to work with. However, i greatly appreciate you attending to my problrm.

To begin with, the pillow set that comes with the furniter was missing due to which the sofa set looks incomplete.Additionally, its really difficult to rest my back against the sofa without the pillows. Moving on, i just noticed that one of the leg on the left side of sofa is broken. Its possible it may have been damaged during shipping or it could be a manufacturing defect.

To summerize, i would like a new sofa set of the same color delivered to my house. Due to damaged leg and missing pillows i would like you to ship me new sofa set and the shippers can pick up the old set at the time of delivery.

Yours Sincerely,

Guramritpal Singh.

Word Count: 196

Check Your Answer On This Topic?

Check My Answer

Generate A Band-9 Sample Answer?

Generate A Sample

Overall Band Score

5.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter adequately addresses the task by detailing the issues with the order and suggesting a resolution. However, the tone could be more direct and professional, avoiding excessive apologies. To improve, focus on concise and clear communication of the problem and desired outcome.

Coherence & Cohesion

The letter is generally coherent, but the organization could be improved. The purpose of the letter is clear, and the main points are presented. However, the flow between ideas could be smoother. Consider using more transitional phrases to connect your ideas and paragraphs more effectively. For example, you could use phrases like 'Furthermore' or 'In addition to' to build upon your points.

Lexical Resource

The vocabulary used is adequate for the task, but there's room for improvement in terms of variety and precision. While the language is generally appropriate, using more specific and descriptive words could enhance the impact of your message. For instance, instead of saying 'looks incomplete,' you could say 'appears unfinished' or 'lacks aesthetic appeal.' Also, 'To summerize' should be 'To summarize'.

Grammatical Range & Accuracy

The letter contains several grammatical errors that affect clarity. There are issues with verb tense consistency, subject-verb agreement, and punctuation. For example, 'I hope this letter find you' should be 'I hope this letter finds you,' and 'I am writting' should be 'I am writing.' Additionally, there are spelling errors such as 'Febuary' and 'inconvinience.' Proofreading carefully and using grammar and spell-checking tools can help improve accuracy.

Answers On The Same Topic:

See All

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

Other Topics:

You have just finished a wonderful holiday in a place your friend has always wanted to visit. Write a letter to your friend. In your letter: - describe the place where you stayed - tell them about the best things you did there - suggest why they should visit this place in the future

You have moved into a new house and want to invite a former colleague to a housewarming party. Write a letter to your former colleague. In your letter: - explain why you have moved - give them some details about your new home - provide information about the party (date, time, and location)

You recently attended a community event that was poorly organized and disappointing. Write a letter to the local council expressing your concerns. You should include: - a description of the event and your expectations - specific examples of what went wrong - suggestions for improving future events.

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

Other Topics:

Plans & Pricing

Free

Premium