Letter

Band 5+: You recently received a package from an online retailer. However, when you opened it, you discovered that some of the items were missing, and one item was damaged. Write a letter to the customer service department. In your letter, you should include: - An apology for the inconvenience - Details about the missing and damaged items - What resolution you are hoping for.

See all user-written answers on this topic

Skyrocket your IELTS band score by 1-2 points in under a month with our premium plan!

Note: Both the topic and the answer were created by one of our users.

Dear sir,

I am writting this letter in regards to my resent purchase of new coffe machine from your store. I bought the coffee machine on 20th of september via online and my order arrived on time and i appriciate that but i have one discertisfication about my item.

When my package arrived i was not at homeand after an hour i got home and i noticed a slight damage on the side of the box. Later when i opend the box i noticed that handle for the steemer was broken. Furthermore, The electric cord was missing as well. Then i went to check my camera and found out the damage on thew box was caused by the delivery driver throwing the on the floor.

I would like to get a new coffee machine or refund as i spend a lot off money on this item and i was not accepting this blunder by your company. Hope you can reach to a conclusion as soon as posible. hope to hear from you soon.

Your Faithfully,

jhon.

Word Count: 176

Check Your Answer On This Topic?

Check My Answer

Generate A Band-9 Sample Answer?

Generate A Sample

Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
A2 - Upper Beginner
Consider using more varied and advanced words.

Grammar Mistakes: N/A

Vocabulary Repetition:

machine: 3

Try using synonyms for the above words

Task Response

The letter addresses all three bullet points required by the task: it identifies the item and arrival time, describes the damage and missing parts, and requests a resolution. However, the response is somewhat limited in detail and contains several inaccuracies and informalities that affect the overall quality. To improve, ensure that all points are expanded upon with more specific detail (e.g., order numbers or specific model names). Additionally, pay close attention to spelling (e.g., 'writting', 'resent', 'appriciate', 'discertisfication', 'steemer', 'posible') and capitalization (e.g., 'i', 'jhon'). Using a more formal tone throughout, such as avoiding phrases like 'not accepting this blunder', would also enhance the professional quality of the complaint.

Coherence & Cohesion

The letter follows a logical progression, addressing the three bullet points required by the task. However, the flow is interrupted by several punctuation errors and run-on sentences. To improve, use a wider variety of cohesive devices and ensure that each sentence is properly separated by full stops. Avoid starting too many sentences with 'and' or 'then', and ensure that paragraph breaks are used to clearly separate the introduction, the description of the problem, and the requested action.

Lexical Resource

The vocabulary used is basic and sufficient to convey the message, but there are frequent spelling errors (e.g., 'writting', 'resent', 'coffe', 'appriciate', 'discertisfication', 'steemer', 'posible') that detract from the professional tone required for a formal letter. To improve, focus on accuracy in spelling and attempt to use more formal synonyms. For example, instead of 'one discertisfication', use 'a complaint' or 'an issue'; instead of 'blunder', use 'oversight' or 'error'.

Grammatical Range & Accuracy

There are significant grammatical issues throughout the text. Errors in capitalization (e.g., 'i', 'jhon', 'september') are frequent and inappropriate for a formal letter. There are also issues with sentence structure, such as 'throwing the on the floor' (missing the object) and 'i was not accepting this blunder'. To improve, practice subject-verb agreement, correct the use of articles (a/an/the), and ensure that all proper nouns and the personal pronoun 'I' are capitalized. Aim for a mix of simple and complex sentence structures while maintaining control over basic grammar.

Answers On The Same Topic:

See All

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

Other Topics:

You have moved into a new house and want to invite a former colleague to a housewarming party. Write a letter to your former colleague. In your letter: - explain why you have moved - give them some details about your new home - provide information about the party (date, time, and location)

You are planning to move to a new city for work or study. You want to ask a friend who lives there for advice. Write a letter to your friend. - Explain why you are moving. - Ask for specific advice about finding accommodation. - Ask about social activities or places to meet people.

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

Other Topics:

Plans & Pricing

Free

Premium