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Letter

Band 9: You recently stayed at a hotel and had a negative experience. Write a letter to the hotel manager explaining the situation and requesting compensation.

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Note: Both the topic and the answer were created by one of our users.

Dear Sir/Madam,

I am writing to express my dissatisfaction with the service I received during my recent stay at your hotel, from the 10th to the 12th of October.

Unfortunately, my experience did not meet the expectations I had based on the reviews and the reputation of your establishment. Firstly, I was assigned a room that did not match the description on your website. The room was much smaller than advertised and lacked the basic amenities I had specifically requested. Additionally, the air conditioning system in the room was faulty, causing discomfort throughout my stay.

Given the inconvenience caused by these issues, I feel it would be appropriate to request compensation for the substandard service provided. I would appreciate it if you could consider offering a refund for part of my stay or a discount on my next visit.

I trust you will look into these matters and take the necessary steps to ensure future guests do not encounter similar problems.

I look forward to hearing from you.

Yours sincerely,

Rimplepreet Kaur

Word Count: 172

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Overall Band Score

9

(+/- 0.5)

Vocabulary Complexity:
C1 - Intricate
Strive to incorporate even richer and more precise language.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

9

All parts of the task are successfully addressed. The letter is well-organized and clearly conveys the reason for writing.

Coherence & Cohesion

9

The letter flows smoothly and logically. The ideas are connected effectively, and the structure is easy to follow.

Lexical Resource

8

The vocabulary is appropriate and accurate, demonstrating a good range of words. More sophisticated vocabulary could be used in places to enhance the letter.

Grammatical Range & Accuracy

9

The grammar is accurate and error-free. A wide range of grammatical structures is used effectively.

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