Letter

Band 5+: You recently stayed at a hotel while attending a business conference. Unfortunately, several problems occurred during your stay. Write a letter to the hotel's general manager. In your letter: • Explain the problems you faced. • Describe how these issues affected your stay. • State what you would like the hotel to do to make up for the inconvenience.

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Dear John,

I hope you are doing well. I am writing this letter to bring attention to a very curial matter during my honeymoon stay at your hotel “THE PARK”. The room 201 was booked for three days from Monday,june1,2026 to wednesday, june 3, 2026. I trusted your organization, as your google review showed a six star, but after my stay it seems as if it is fake. The room floors were dirty, bed was in vulnerable state, bed sheets were smelly, and most importantly I chose to pay extra for the room view but all in vain, I was fooled because it didn’t even had a window; whereas, I was promised a premium stay with marvelous mountine view from the balcony. I request, to kindly refund my money cause I had to move out of the place the very next morning as I didn’t intented to ruin the most precious time of my life. Looking forward for an immediate action from your side.

Best regards,

Eman Shahzadi.

Word Count: 168

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter addresses all three requirements of the task: it provides the dates and room number, details the specific problems (cleanliness and the lack of a view), and states the expected compensation (a refund). However, the tone is somewhat inconsistent. While the letter is a formal complaint, it begins with 'Dear John' and 'I hope you are doing well,' which is overly personal for a complaint to a manager unless a prior relationship exists. Additionally, the tone shifts into a slightly accusatory style ('I was fooled'). To improve, maintain a consistently professional and firm tone throughout. Ensure that the transition between the greeting and the complaint is more formal, and refine the vocabulary to be more precise (e.g., instead of 'bed was in vulnerable state,' use 'the bed was in poor condition').

Coherence & Cohesion

The letter follows a logical sequence by addressing the stay details, the problems, and the requested solution. However, the flow is somewhat disrupted by run-on sentences and abrupt transitions. To improve, use more varied cohesive devices and ensure that each sentence connects smoothly to the next. For example, instead of using a long string of complaints separated by commas, try using linking words like 'Furthermore,' 'In addition,' or 'To make matters worse' to structure your grievances.

Lexical Resource

You have attempted to use some descriptive vocabulary (e.g., 'curial' [intended as crucial], 'marvelous', 'premium'), which is good. However, there are several spelling errors ('curial', 'mountine', 'intented') and some awkward word choices ('vulnerable state' is not appropriate for a bed; 'uncomfortable' or 'dilapidated' would be better). Aim for more precise vocabulary and double-check the spelling of common words to ensure your meaning is clear and professional.

Grammatical Range & Accuracy

There are significant grammatical issues that impact the professional tone required for a formal complaint. Issues include incorrect verb tenses ('it didn't even had'), punctuation errors (missing spaces after commas, improper capitalization of months), and sentence structure errors. You should focus on mastering subject-verb agreement and the use of past tenses when describing completed events. Additionally, ensure that your punctuation (commas and periods) is used correctly to separate distinct ideas.

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You work for a small company. You need to arrange for some time off work. Write a letter to your employer. In your letter • explain why you want to take time off work • give details of how long you will be away • suggest how you will make up for the lost time

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