Band 5+: You recently stayed at a hotel while attending a business conference. Unfortunately, several problems occurred during your stay. Write a letter to the hotel's general manager. In your letter: • Explain the problems you faced. • Describe how these issues affected your stay. • State what you would like the hotel to do to make up for the inconvenience.

Dear manager,

I am writing to express my gratitude for the pleasant stay I had at your hotel during my business trip. I was over the moon in this trip, your staffs are so friendly and the facilities are up to consumers needs and overall it meet with my expectations.

However, I would like to bring to your attention one issue I have encountered. The WiFi connection in my room is too slow especially during evening. As I have to attend office related meetings and sending documents, the frequent inconvenience of the internet delay the works.

To improve this aspects for future guest I would suggest you upgrading the WiFi or internet system or increasing the number of routers at each corner. It would greatly benefit the business traveller who rely on internet system.

Thank you for your attention to this matter. I look forward to staying at your hotel in future.

Thank you