Band 7+: You recently stayed at a hotel while attending a business conference. Unfortunately, several problems occurred during your stay. Write a letter to the hotel's general manager. In your letter: • Explain the problems you faced. • Describe how these issues affected your stay. • State what you would like the hotel to do to make up for the inconvenience.

Dear Hotel Manager,

I am writing to express my dissatisfaction with a substandard service that was provided to me during a recent stay in the hotel outlet you oversee at Akobo, Ibadan.

My first displeasure was the inability to fully utilise the room in which I was lodged, due to a leaky ceiling. This problem was the reported to the receptionist who apologised, but provided no further solution. It is expected that an service provider such as yourself places the comfortability of their client as a top priority.

Consequently, only one half of the room was in good condition, which left my things scattered around the room because the wardrobe was also affected by the substance. Considering the cost of specific space, I have been left utterly dissappointed in the establishment.

In conclusion, I hope my feedback is taken into consideration and the ceiling in question is repaired by a professional maintenance crew. I would also suggest that all the facilities in the hotel are properly assessed for any strutural problems.

Thank you for your time.

Kind Regards,

Oreoluwa