Letter

Band 7+: You recently stayed at a hotel while attending a business conference. Unfortunately, several problems occurred during your stay. Write a letter to the hotel's general manager. In your letter: • Explain the problems you faced. • Describe how these issues affected your stay. • State what you would like the hotel to do to make up for the inconvenience.

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Dear Sir/Madam!

My name is Alan James, and I have booked a room to live in your hotel during my company’s conference. I was checked in yesterday in room 402, which is located on the fourth floor. The period of my stay is from October 5 to October 20.

There are some problems with my accommodation. To explain, my room has a construction view. Therefore, one of my difficulties is a terrible noise outside the windows that prevents me from relaxing after a busy day. The other is the smell from the bathroom, which is not very pleasant, and I don’t think it is cleaned well enough. Additionally, a housekeeper did not change bath towels today.

I would like to ask you to change my room, please. I would prefer a room with a city view in a quiet area. Also, it will be better if the room has a clean bathroom and regular housekeeping.

Yours faithfully,

Mr. James

Word Count: 159

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
A2 - Upper Beginner
Consider using more varied and advanced words.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter adequately addresses the task by explaining the problems encountered, describing their impact, and suggesting a resolution. The content is relevant and well-organized. To improve, consider adding more detail about how the issues specifically affected your stay (e.g., difficulty preparing for presentations due to noise). Also, a more direct statement of desired compensation, beyond just a room change, could strengthen the letter.

Coherence & Cohesion

The letter is generally well-organized and easy to follow. The purpose of the letter is immediately clear, and the progression of issues is logical. However, consider adding transition phrases to smoothly connect ideas between paragraphs and sentences. For example, you could use phrases like 'In addition to this' or 'Furthermore' to link the problems you experienced more cohesively.

Lexical Resource

The vocabulary used is appropriate for the task. However, there's room to enhance the letter by incorporating a wider range of vocabulary to describe the issues more vividly. For example, instead of 'terrible noise,' you could use 'disruptive construction noise.' Instead of 'not very pleasant' you could use 'unhygienic' or 'foul-smelling'. Boost vocabulary complexity to elevate the overall score.

Grammatical Range & Accuracy

The letter demonstrates a good command of grammar with only minor errors. Pay attention to articles (a/an/the) and prepositions. For example, 'a construction view' could be improved to 'a view of construction' or 'a construction site view'. Also, ensure subject-verb agreement throughout the letter. While the errors do not significantly impede understanding, refining these aspects will enhance the overall quality of your writing.

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